FAQs

Q1: What is Kaltham's Pavilion?


A: Kaltham's Pavilion is an unique fine jewellery brand offering a curated selection of luxury jewellery.

Q2: How can I contact Kaltham's Pavilion?


A: You can reach us by email at info@kalthamspavilion.com. For more details, please visit our Contact Us page.

Q3: Where is Kaltham's Pavilion located?


A: Our physical store is located in Place Vendome, Doha, Qatar. However, we also operate online and ship our products worldwide.

Ordering & Shipping


Q4: How do I place an order?


A: You can place an order directly through our website by adding items to your cart and following the checkout process.

Q5: What payment methods do you accept?


A: We accept Visa, Mastercard, American Express, and PayPal.

Q6: How much is shipping?


A: Shipping costs vary depending on the destination and the weight of the package. You can calculate the shipping cost at checkout before completing your purchase.

Q7: Do you ship internationally?


A: Yes, we ship our products worldwide. Additional shipping charges and delivery times may apply for international orders.

Q8: How can I track my order?


A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Returns & Exchanges


Q9: What is your return policy?


A: We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in their original packaging. For more details, please visit our Returns & Exchanges page.

Q10: How do I initiate a return or exchange?


A: To initiate a return or exchange, please contact our customer service team at info@kalthamspavilion.com within 30 days of receiving your order.

Product Information

Q11: Do you offer gift wrapping services?


A: Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout in the customer notes.

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