Shipping & Returns

Shipping Policy for Kaltham's Pavilion

General Information

Kaltham's Pavilion is committed to delivering your order with speed and reliability. We offer both domestic and international shipping options to ensure your products arrive safely and in a timely manner.

Shipping Rates

Shipping costs are calculated based on the destination and the weight of the package. You can calculate the shipping cost at checkout before completing your purchase.

Shipping Destinations

We ship our products worldwide. Please note that additional shipping charges and delivery times may apply for international orders.

Order Processing Time

Orders are processed and shipped within 1-3 business days from the date of purchase. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the status of your delivery.


Returns & Exchanges Policy for Kaltham's Pavilion

General Information

We want you to be completely satisfied with your purchase from Kaltham's Pavilion. If you are not entirely satisfied, we're here to help.

Return Eligibility

  • You may return most new, unopened items within 30 days of delivery for a full refund.
  • Items must be unused, in their original condition, and in their original packaging to be eligible for a return.
  • Gift cards, sale items, and personalized items are not eligible for return.

Return Process

To initiate a return or exchange:

  1. Contact our customer service team at info@kalthamspavilion.com within 30 days of receiving your order to request a Return Authorization (RA) number.
  2. Pack the items securely in the original packaging, if possible.
  3. Include the RA number and a copy of the original invoice in the package.
  4. Ship the package to the address provided by our customer service team.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take up to 10 business days for the refund to appear in your account.

Exchanges

If you would like to exchange an item, please follow the return process for the unwanted item and place a new order for the desired item.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us at info@kalthamspavilion.com.

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